Privacy Notice

We are Rochdi Serv, but you may know us as Rochdi Serv. Everyone at Rochdi Serv wants you to know that your personal information is in safe hands. This Privacy Notice explains what information about you we collect, what we do with it, and how you can control it. This Privacy Notice applies to this website (Site), or any Rochdi Serv website which links to this page. If you are taking an exam, we have a different privacy notice which you can find here.

If you have any questions about how we handle your personal information, we would love to hear from you. Email us at: support@rochdi-serv.com

If you are in the UK or the EU, we must have a good reason for each use of your personal information. This is the 'Why we do this'. These reasons include consent, a contract with you, complying with our legal obligations and things that are important to us.
What does each legal reason mean?

We use your personal information to send you marketing if you have consented (where required by law). You can opt-out of marketing at any time by clicking the “unsubscribe” link in any marketing we send. We also use consent for some of our cookies (see our Cookie Notice for more detail).

We use your personal information to carry out our obligations under an agreement you have with us (for example, our Terms), or if you ask us to do something before you enter into an agreement with us. We may send you service updates based on your agreement with us (for example, updates about books you have ordered).

We may need to use your personal information to comply with our legal obligations and/or any court orders.

We may use your personal information if we need it for things that are important to us or another organisation, as long we balance this with your rights and interests. Things that are important to us include:

• Getting your feedback and reviews
• Providing and improving our Site, products and services
• Implementing and improving our security measures
• Growing our business and informing our marketing strategy

• Marketing and promoting Rochdi Serv to you or an organisation you work for
• Measuring or understanding the effectiveness of our advertising, and showing you relevant advertising (including when you visit other websites)

• Complying with any agreement we may have with an educational or other institution you attend, are part of, work for or provide services to
• Enforcing or applying our Terms or other agreements with you or with an organisation you work for or provide services to

If you would like more information about how we balance our interests and your rights, please contact us. We also use cookies, and we explain how in our Cookie Notice.

We may share your personal information with other parts of Rochdi Serv, our service providers and professional advisors, our business partners, our academic and educational partners (including your school, college or university) or if we are legally required to.
We may share your personal information with:

• any member of our group, which means the other parts and departments of the University of Rochdi Serv, including our and their subsidiary companies
• our service providers, organisations who support the services we offer through the Site and only process your personal information on our behalf, following our instructions and data protection law. Service providers help us with things like:


• website and data hosting
• website analytics and search engine providers
• managing marketing lists
• sending emails and other correspondence
• customer service and feedback
• invoicing and payment processing
• credit reference agencies (only if we need your credit score for our due diligence checks)
• IT support

Our service providers will only use your information to provide their services to us.

• your school, institution, parent or guardian
• exam centres
• a partner if we run surveys, competitions, promotional campaigns, offers or other activities with a partner organisation (for example, if you chose to enter a prize draw we manage with a partner organisation). We will provide more detailed privacy information at the time
• our auditors, legal advisers and other professional advisers.
• anyone that we must disclose information to in order to protect our rights, property, or safety, our customers, or other third parties, and to enforce our rights under this Privacy Notice or under any agreement (for example, our Terms) with you. This includes exchanging information with other companies and organisations for the purposes of detecting and preventing fraud, credit risk and cyber-crime
• if required to do so under a court order or if we are (or believe we are) under a duty to comply with any legal obligation. This includes exchanging information with law enforcement agencies, regulators, or other similar government bodies

Rochdi Serv is based in the United Kingdom. We are a global organisation with offices around the world, so we may need to transfer your information outside of the UK:

• to store it, and so we can provide our Site and services to you
• where we are legally required to do so

We may also store your information with third parties who work with us to help us to provide our services to you.
If we transfer your information internationally, we will make sure your information is legally protected.

Rochdi Serv is based in the United Kingdom. We are a global organisation with offices around the world, so we may need to transfer your information outside of the UK:

• we use technical security measures (for example, end-to-end encryption or multi-factor authentication)
• we take steps to make sure that only people who need to use your data have access to it, and that the people at Rochdi Serv handling your data understand how to use it responsibly and keep it safe
• we require our service providers to contractually promise to take steps to protect the personal information we give them (including limiting the information we share and requiring confidentiality commitments)

We may link to other websites (including apps). These websites will have their own privacy notice or policy, which you should look out for.
We are not responsible for these websites, any content on them, or their policies and notices. A link does not mean we endorse the views of the linked website. We have no control over the availability of any of these websites.

We usually don't keep your information for any longer than we need to, but we might keep it for longer if we need to fix an issue or keep records.
We will usually keep personal information for as long it is needed for the original reasons we collected it (for example, for as long as you have an account with us).
We may keep your personal information for longer:

• if you complain (so we keep our complaint records for long enough)
• if we know about pending or current legal proceedings, or reasonably believe there is a chance of legal proceedings
• in some circumstances, if applicable law says we are required to

If you opt-in to marketing from us and later change your mind (or object to any other use of your personal information), we may keep a record of your preferences for longer so we can continue to respect them.
We may combine and anonymise individuals' information, and we may keep anonymised information indefinitely.

You may have rights over your personal information (just so you know, these rights may not apply 100% of the time). Please ask us and we would be happy to help.
You may have the right to:

• find out what information we hold about you
• ask us to provide you with a copy of your information
• ask us to make changes to your information
• ask us to correct, delete, limit or stop using your information
• ask us to move your information to a third party
• change your mind about us holding your information (or sending you marketing)

These rights are not absolute – if a right doesn't apply, or only applies to some of your information or some of the things we do with it, we'll let you know as part of our reply to you.
If you would like to exercise any of these rights over your information, you can contact us at support@rochdi-serv.com